Insurance, Policies and FAQs

General

A. Your optometrist is an essential member of your healthcare team. Aside from detecting early signs of ocular diseases such as glaucoma, macular degeneration, and cataracts, your optometrist can also detect early signs of other health problems. Diabetes, high blood pressure, high cholesterol, strokes, and tumors can all be detected at a comprehensive eye exam.

A. You can schedule your appointment online by clicking the "Make Appointment" button and following the steps. You can also call the office at 302-629-6691 to get your appointment scheduled with our staff.
Once your appointment is scheduled, you will need to fill out the Patient Forms and bring them to your appointment.

A. Our staff and doctors work hard to ensure that your eye care needs are met in a timely fashion. Patients can typically be seen within one to two weeks for comprehensive eye exams. Patients with ocular emergencies are worked into the schedule expeditiously.

A. We participate with most major health insurances such as Medicare, Aetna, and Blue Cross/Blue Shield.
We do not participate with Medicaid.

We do not participate with Vision Insurance such as EyeMed, Davis Vision, or VSP.
The only Vision Insurance we participate with is Claimsbridge.

Please call our office to find out if we are providers for your specific plan.

A. Yes, we accept Care Credit. Patients can use Flex Spending cards for examinations, eyeglasses, and contact lenses. We also accept all major credit cards.

A. Patients are responsible for allowable balances that the insurance company does not pay.
Many insurance companies do not cover the refraction charge, which is due at the time of service.
All co-pays are due at the time of service.
A minimum of 50% payment is due for us to start your glasses order. Final payment is due when items are picked up.
Please allow 24 hours' notice when changing or canceling your appointment.
New patients or patients with new insurance should arrive at least 20 minutes before your appointment time.

A. Yes, we welcome outside prescriptions. Our experienced and friendly opticians will help you choose the right frames and lenses for you. We carry a variety of styles, shapes, and colors, and can accommodate every budget!

A. Your satisfaction is important to us. We will be happy to exchange within 60 days or make changes to your frame or lenses. If you do not wish to exchange, and choose to simply return, there will be a restocking fee of 10% the patient cost to help cover incurred costs.

A. Yes! We are a family practice and will happily see patients of all ages.

A. Dilation allows the pupil to open up wide enough for the doctor to see the back of the eye. This is an important part of assessing the health of the eye and the overall health of the patient. Optometrists can detect diseases such as diabetes, hypertension, glaucoma, macular degeneration, and more by examining the back of the retina.

A. Common cataracts are natural changes within the crystalline lens. Over time, the clear lens material breaks down, causing discoloration and cloudy vision. Your optometrist will track these changes and refer you to a surgeon to have your cataracts removed if necessary.

A. Dry eyes are a very common problem in today's world. Our doctors can accurately assess the source of your dry eye problem and formulate a plan to keep your eyes comfortable and healthy.

A. Astigmatism is a common condition caused by a non-spherical-shaped cornea or lens. Rather than focusing on a sharp point on the retina, light is diffused, which results in blurred or distorted vision. Fortunately, astigmatism can usually be corrected with prescription eyeglasses or contact lenses.